Asia Pacific and Oceania. While the computer is turned on, unplug the USB cable. A hard drive needs to have at least one partition before you can store files on the hard drive. Remove selected files Download files. Wait 10 seconds and then reconnect the USB cable. Plug power adapter into the power cable, and then plug the power cable into the wall.

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Operating System – Windows 7, Windows 8, Windows 8.

Then I think the side plastic pieces can slide off but in my case I just broke them off so you’ll have to figure out the best way to do that. During formatting, the disk status displays as Formatting. If the drive is plugged into a power strip, try plugging it directly into the wall outlet. Click Disk Management located under Storage. Make sure that Download drivers and software and firmware is selected and then type the following into the Product text field: HP Personal Media Drive is an external large capacity hard disk drive designed to store and transfer media files such as digital photos, music, video, and other files.

HP Customer Support – Software and Driver Downloads

I’d probably take it to a computer repair shop if you’re going to replace the drive but you could try. If the Safely Remove Hardware function does not allow you to disconnect the drive safely, close all open software programs and documents, and try again. Do not block the airflow around the drive while it is turned on. Select your operating system and versionChange Detected operating system: The list of recommended drivers for your product has not changed since the last time you visited this page.


This could take up to 3 minutes, depending on your computer and connection speed.

Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

With the vice grips you can gradually pull the plastic end off. Double-click the Safely Remove Hardware icon in the system tray at the bottom of the desktop.

– Driver Downloads | HP® Customer Support

Plug the square end of the USB 2. One may be a memory card reader or other mass storage drives. Deleting and creating partitions. Do not set the drive on its side, as it may fall over and cause damage to the drive.

When the disk status displays Healthyformatting is complete. Line up the ridges on the bottom of the drive with the two slots on the correct side of the computer drive bay. No software or drivers are available for this product with the selected operating system. Once those are off you can slide the drive out. Is this a good question?


Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? Then once the cover is off you need a Torx screw driver to undo the screws on the cylinder holding the disk. Other cables may not work properly. But if you’re doing it to replace the drive you may be able to preserve the case if you do it carefully. Please verify your product is powered on and connected, then try again in a few minutes.

Not sure which drivers to choose?

Select the items you want to install by placing a check in the check box next to the software. Please try again shortly.

HP Personal Media Drive HD0000 500 GB Storage

Insert into the small gap between the black side panels and the front bezel it is almost impossible to maintain a perfect aesthetic look with this procedure. Let HP identify any out-of-date or missing drivers and software. Is my Windows version bit or bit? HP Download and Install Assistant.